Carbonite Success Story

Intelligent IT Infrastructure solutions that deliver unmatched performance and platform flexibility

Colocation, Performance IP


Online backup solutions

Business Need

Data center services, Internet connectivity

Internap Solution

Colocation services and Performance IP™ connectivity backed by Managed Internet Route Optimizer™ (MIRO) technology


Customer Overview:

Carbonite is a leading provider of online backup solutions for consumers and small to medium-sized businesses. More than one million subscribers in over 100 countries rely on Carbonite to provide easy-to-use, affordable, unlimited and secure online backup solutions with anytime, anywhere data access. Carbonite’s online backup solution runs on both Windows and Mac platforms. The company has backed up more than 100 billion files, restored more than 7 billion files and currently backs up more than 200 million files daily.


“Internap showed us how to maintain our quality of service while scaling, and they helped us solve the issues that accompany massive expansion”


Kai Gray
Vice President of Operations

Business Challenge:

Today’s consumers and small businesses expect immediate access to their files from any place at any time, and they want to know that their data is always secure. Carbonite sought a partner that offered the necessary tools to not only handle the massive growth anticipated, but also to help them offer the best possible customer experience.

Bottom Line:

Carbonite’s evolving business model demands flexibility and scalability. With Internap’s scalable colocation facilities, Carbonite can increase capacity, power and cooling quickly and easily. Internap’s suite of intelligent IT Infrastructure services have made it simple for Carbonite to add other solutions, such as Internet connectivity, when the time is right. With Internap as a partner, Carbonite can rest assured that it is doing all that it can to deliver the best possible customer experience.


  • Reduced error rates compared to previous provider using identical IT Infrastructure
  • Gained the ability to add storage quickly and efficiently compared to the previous rate of 14 days
  • Experienced flawless scalability, even after the company tripled in size

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